To be competitive in today’s market, it is essential for construction companies to provide more consistent quality and value to their owners/customers. Now is the time to place behind us the old adversarial approach to managing construction work. It is time to develop better and more direct relationships with our owners/customers, to initiate more teamwork at the job site and to produce better quality work. Such goals demand that a continuous improvement (CI) process be established within the company in order to provide quality management. Recently CI has been referred to as Total Quality Management (TQM).
The construction industry has arrived late to TQM, probably due to the tendency to easily brush aside anything in management that is new, or to dismiss TQM as a fad. But the implementation of TQM in other industries shows clearly that the TQM is not a fad and confirm the benefits of implementing this philosophy and how much it can improve the customer satisfaction as the measure of business quality.
TQM principles and tolls in construction industry at two stages:
- Planning and develop a conceptual design of small and large scale projects.
- Construction and implementation of small and large scale projects.
Planning and develop a conceptual design stage
In planning and design stage it is extremely important to clearly identify the customer requirements and integrate it with the construct-ability knowledge and information to develop an effective design that meet the customer satisfaction.
Construction and implementation stage
In construction and implementation stage it is essential to implement TQM for controlling the process and reduce defects, rework, time, cost, and increase the quality of the product to meet the customer satisfaction.
TQM is not a fad and how much benefits that TQM can bring to your construction business (Improve business quality, increase customer satisfaction, reduce cost, save time and much more).
The reason that the construction industry has arrived late to TQM is that the construction professionals unaware of the TQM principles and techniques. To bring these benefits to the construction industry, more efforts must be made to spread the culture of TQM among the construction professionals and TQM courses must be in the engineering under graduated programs.
You have put great knowledge about Total Quality Management.
ReplyDeletePlanning and develop a conceptual design is one of most important.
Quality Assurance Engineering